FAQ

Orders normally take 1-4 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: info.niyaay@gmail.com

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 5 days for your tracking number to be updated after you receive your shipping confirmation via email.

In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at info.niyaay@gmail.com with the order number and the incorrect item’s name and number.

Please note, that you have a 7 day time period from when you have received your order to contact us at info.niyaay@gmail.com.

Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued.

When returning an item to NIYAAY kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense.